Shipping and Delivery
We work on dispatching all the orders placed within 2-3 working days. The day the order is placed is counted when it’s placed before 12 noon.
We work with third-party courier companies like FedEx, Delhivery, Bluedart, ECom Express and Software Solutions like Shiprocket etc for our logistics operations.
For any delay/error in shipment delivery, we have an automatic escalation system which can be escalated by you from your email. You can contact our support team as well and we will escalate it for you to get it delivered.
But there may be reasons like shipping partners’ errors. We cannot be held responsible for this. However, we assure you we will take our best efforts to get all orders delivered.
International shipment to certain countries may attract extra customs duty from customers, which has to be borne by your customers.
We currently offer prepaid courier services to all pin codes in India. Charges for remote areas which can be served only through India Post will be higher and will be deducted accordingly.
Courier delays in certain areas may happen uncontrollably due to natural calamities, city lockdowns, bandhs, local festivals etc.